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COMMITTEES

Maintenance and Billing

Description

The Maintenance & Billing Committee is organized to support Avaya customers with Billing and Maintenance challenges. We also provide a forum to share ideas from members who are maintaining their own telephony solution, and to assist customers who want to learn more about how to do so.

The committee will channel the views and ideas of our members to drive changes in Avaya practices, and procedures and act as an advocate for our members on maintenance and billing issues.

If you would like to join us, please contact Kim Erickson.

The Maintenance, Self-Maintenance & Billing Committee interfaces with Avaya's Global Services Delivery organization; and Avaya Authorized Business Partners to increase awareness, improve offers, resolve challenges and increase capabilities for all of Avaya's users.

Committee Chair 

Kim Erickson
Northern Michigan University
Adit Technical Services
Room 4 Cohodas
1401 Presque Isle Ave.
Marquette, Michigan  49855
Phone: 906 227 1829
Email

Committee Meeting

Occurrence : Every 2nd Tuesday of the month
Time : 3:00pm EST
Other: n/a
Contact: Kim Erickson

Phone: 906 227 1829
Email

 

 

Feature Story

A Self Maintainers Story
Unknown 
A story of expecting the unexpected as living the life of a self-maintainer. Although this event is probably the exception to the rule in terms of odd things that can happen, it does outline lesson
 

InAAU Knowledgebase
Product Life Cycles
Explanation of "End of Life"
InSite Knowlege Management Tool
Case Status Notification Tool
HealthCheck Tool
Article Archive

 


  

Membership Info

 

Membership Services

VOICE (USA)
        1 800 334-6489
VOICE (INTERNATIONAL)
        1 781 251-7857
EMAIL:
        inaau@experient-inc.com


 

Committee Links