Q. Who can join the Group?
A. Eligibility

Voting Members
Eligibility for voting membership to the Corporation shall be limited to companies who use an Avaya system, Avaya application software, or the service of Avaya systems or applications for their business communications needs, or have signed contract(s) pending installation; and which are not predominately engaged in the production, sale or rental of a similar product or service, including but not limited to enterprise telephony products, contact center products, messaging products, or the support of those products.

InAAU's focus is on the education and training of our members. InAAU is not a sales forum for member companies. Therefore, companies that are predominantly engaged in the production, sale or rental of like telecommunications equipment or applications will be denied membership. Where companies are predominately engaged in the production, sale or rental of like telecommunications equipment or applications, exceptions may be made for Avaya partner class of membership.

Q. What does membership cost?
A. Annual dues for the International Alliance of Avaya Users are currently $250 USD for domestic (U.S.-based) companies and $250 USD for international (non-U.S.) companies.

We accept American Express, MasterCard, Visa, Discover, company checks or personal checks for dues.

Q. Can I pay my dues by using a credit card?
A. Yes, we accept payment by MasterCard, VISA, Discover, and American Express on-line. If you are requesting new membership, be sure to read the membership eligibility carefully in this Q & A.

Q. How can I get in touch with the Group?
A. You can call or e-mail individual Board Members or Committee Chairs directly from our web site, or call 800-334-6489 and leave a message. The mailbox is checked for messages most every day.

Q. Does the membership belong to the company or to me as an individual?
A. The company owns the equipment, so the membership belongs to the company. We require a contact name (the member of record) so that publications can be properly directed to an individual within the company. The contact name and other information can change whenever required by the company.

Q. Do I have to be the member of record to attend a conference?
A. No, conferences are open to employees of member companies. As long as the company is a current, paid member any number of people from that same company (even different locations) can attend conferences. There is a separate conference registration fee for each attendee.

Q. Can I purchase additional membership for other individuals in my company?
A. Absolutely. Many companies find that it is advantageous to have additional employees as members. With the individualized member profile it has become an integral tool for everyone's day to logon to see what's happening in the Avaya world today. Not to mention what all my peers may be doing, as well. Peer-to-peer communication on this web portal is an essential ingredient to everyone within the IT department. It allows each individual to explore his/her own world or area of expertise. Just fill out multiple copies of the application for membership. If you are requesting membership click on Application (Make sure to read carefully membership eligibility in the Q & A section before you complete the form).

Purchasing additional memberships provides your company with additional copies of all publications. Some companies find it easy to route the membership materials to everyone concerned while some larger, more distributed companies find it easier for the Group to do the distribution for them.

Q. Can I get additional copies of the quarterly newsmagazine?
A. Member companies who would like additional subscriptions to the newsmagazine can do so for a fee of $40.00 (U.S.) per subscription. Just complete the subscription form from our Online Store.

Q. What is your Federal Employer ID #? My company requires it in order to make payments.
A. Our FEI # is 36-4049490 and it appears on the application for membership and all invoices.

Q. What do I get for my annual dues?
A. All membership publications, access to conferences, surveys, secured sections of this web site, the JobLine, Avaya Inc. product/service policy development and more. The dues payment covers the cost of producing and mailing all of the products. Conferences are self-supporting from registration fees.

Q. Doesn't my membership in my local user group entitle me to membership in the International Alliance of Avaya Users?
A. No, local users groups are independent organizations and are not a part of InAAU. Being a member in InAAU does not mean you are a member of your local group and vice versa. User leaders of local groups are given a free membership in InAAU.

Q. How can I find out if there is a local users group in my area?
A. InAAU publishes a list of known local groups in each newsletter and on the web site. Also, you can call your Avaya account team. If there is an active group in your area, they should know about it. If there is not one, start one. Find out "How to Start and Sustain a Local Users Group" from our web site.